After logging in you will see a message icon in between your Search (magnifying glass) icon and Profile icon. 

Inbox - Shows all engagements that are not in a "Closed" state.

Unread - Shows any engagement that you have not viewed yet.

Needs Response - Shows all engagements waiting for a reply from you. 

Starred - Shows only engagements that you have starred.

Done - Shows all engagements you are done communicating with. 

All - Any engagement that has not been Deleted

Trash - All deleted engagements.

Note: Any received engagements will send and email notification to your account email address. If you do not receive email notifications for your engagements check you spam folder and white list the email address info to ensure email delivery.

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